Hold people to account
This is one of the most important success factors for any change. This step provides guidance on how to monitor the implementation of your project, hold people accountable and conduct a post-implementation review.
Holding people accountable
Change will only be fully embedded and the benefits fully realised if people are held accountable for adopting the new ways of working. This factor alone can make change programs fail or succeed.
Checking the progress of your change is vital. This basic four-step guide can be tailored to any change initiative.
Organisations need to understand what their investment has delivered and learn from their successes and mistakes.