Office for the Public Sector

Culture

Hold people to account

This is one of the most important success factors for any change. This step provides guidance on how to monitor the implementation of your project, hold people accountable and conduct a post-implementation review.

Holding people accountable

Change will only be fully embedded and the benefits fully realised if people are held accountable for adopting the new ways of working. This factor alone can make change programs fail or succeed.

Checking progress

Checking the progress of your change is vital. This basic four-step guide can be tailored to any change initiative.

Reviewing success

Organisations need to understand what their investment has delivered and learn from their successes and mistakes.

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