Office for the Public Sector


Connected Youth Journey Lab

Connected Youth Journey Lab

The Connected Youth Journey Lab recognises that a person’s life is complex. Their experiences are influenced by a wide range of socioeconomic factors including family/kinship, community, culture, education and income.

Placing those who receive services front and centre in service design and reform is a proven way to break down silos, align services to where they will create the most value, and engage more broadly and deeply.  The Journey Lab methodology helps foster cross-agency and inter-sector collaboration and brings community and business into the problem-solving process.

To find out more about this innovative approach to collaboration and service (re)design contact Naomi Szetu at

Connected Youth Journey Lab update October 2019

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