Conversations Matter: a case manager’s guide to mental health support

Mental health is complex, and everyone’s experience is unique. Factors such as personal background, age, gender, past experiences, cultural beliefs and individual coping mechanisms all play a role.

Instead of a ‘one size fits all’ approach, managers in the public sector are encouraged to adopt a personalised approach.

Work-related mental health claims are increasing, and recent WHS regulations address the risks caused by psychosocial hazards at work. In response to these changes, it is more important than ever that injury management practitioners have support to assist employees as they navigate these challenges in the workplace, and through the claims’ journey.

The Conversations Matter guide provides contemporary strategies and communication tips for providing empathetic mental health support, to achieve better outcomes for employees and employers.

Developed by public sector injury management professionals, this comprehensive approach to mental health claims addresses biological, psychological, social and lifestyle barriers.

While created with an injury management focus, this resource has application across disciplines. By promoting a personal and holistic approach to managing employees’ mental health, it is a helpful guide for those managing related conversations in the course of their day to day duties.