Office of the Commissioner for Public Sector Employment

Phone 1800 317 333

National Relay Service (for people who are deaf or hard of hearing)

Call 1300 555 727 and ask for 1800 317 333

If you prefer to email your enquiry, please use one of the links below.

Alternative contact options

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Find the right contact

While you should always contact your agency’s human resources area in the first instance with any questions or concerns you may have, there are various government agencies and independent statutory bodies you can approach for expert information on specific matters.

Select a topic below to find out who to contact and what to do next.

Bullying and harassment should be reported and managed within agencies in line with public sector policies. Early reporting supports timely resolution and access to support.

What to do:

  • Start here: Report bullying or harassment through Gov SAfety
  • Contact your agency human resources team for advice and support
  • Provide feedback to OCPSE using the complaints and feedback form.

Contact options:

The Office for Public Integrity (OPI) is responsible for handling complaints about public administration and reports of corruption, misconduct and maladministration in the South Australian public sector. This includes complaints about the conduct of South Australia Police officers.

What to do:

  • Start here: Report concerns about corruption, misconduct or maladministration to the Office for Public Integrity
  • Provide as much detail as possible to support assessment and referral
  • Seek advice if you are unsure whether a matter should be reported

Contact options:

Complaints and reports received by OPI may be referred to other agencies, public authorities or public officers as appropriate.

Discrimination, sexual harassment and victimisation in the workplace are unlawful and should be addressed in line with public sector policies and procedures.

What to do:

  • Start here: Contact your agency human resources team for advice and support
  • Seek early assistance to help resolve concerns
  • Provide feedback to OCPSE using the complaints and feedback form.

Contact options:

Employment concerns may include disagreements about leave, transfers, performance management or other workplace matters. These are generally managed within agencies in line with public sector policies and procedures.

What to do:

  • Start here: Discuss the matter with your manager or higher management
  • Contact your agency human resources team for advice and support
  • If appropriate, apply for a review of the decision in line with your agency’s processes
  • Seek advice or representation from your union or employee association if you are a member.

Contact options:

  • Contact HR practitioner advice
  • Contact your agency management team
  • Contact your union or employee association (if applicable).

Industrial disputes involve disagreements about employment conditions or workplace matters that may require formal resolution within the South Australian public sector.

What to do:

  • Start here: Attempt to resolve the matter within your agency in the first instance
  • Seek advice from your agency human resources team or your union
  • If the matter cannot be resolved, it may be referred to the South Australian Employment Tribunal.

Contact options:

Payroll issues may include incorrect pay, leave balances, deductions, or payment enquiries. These are managed by your agency human resources team and Shared Services SA.

What to do:

  • Start here: Contact your agency human resources team in the first instance
  • Contact Shared Services SA Payroll for payroll processing enquiries
  • Log a request through the Business Systems Portal if required

Contact options:

Unfair dismissal occurs when an employee believes their employment has been terminated in a manner that is unjust, unreasonable or not consistent with applicable laws or public sector policies.

What to do:

  • Start here: Seek advice from your agency human resources team about your dismissal and next steps
  • Seek advice or representation from your union or employee association if you are a member
  • If appropriate, lodge an application with the South Australian Employment Tribunal.

Contact options:

Wages and entitlements issues may include concerns about pay, allowances, leave entitlements or other employment conditions. These matters are managed by your agency human resources team and Shared Services SA.

What to do:

  • Start here: Contact your agency human resources team in the first instance
  • Contact Shared Services SA for payroll and entitlement enquiries
  • If the matter cannot be resolved, seek further advice about your rights and options.

Contact options:

Work health and safety (WHS) concerns include workplace hazards, incidents, injuries and unsafe work practices. These matters are managed within agencies in line with WHS policies and procedures.

What to do:

  • Start here: Contact your agency work health and safety team in the first instance
  • Report hazards or incidents through your agency reporting systems
  • Seek further guidance if you are unsure how to manage or report a concern.

Contact options:

  • Contact your agency work health and safety team
  • SafeWork SA – information and advice on managing and reporting workplace hazards.

Work-related injuries include physical or psychological injuries that occur in the course of employment. These are managed through your agency’s work health and safety and injury management processes.

What to do:

  • Start here: Contact your agency work health and safety or injury management team in the first instance
  • Report the injury through your agency’s reporting system as soon as possible
  • Seek advice about your eligibility and next steps for lodging a claim.

Contact options:

  • Contact your agency work health and safety or injury management team
  • Return to Work SA – information and advice on work-related injury claims, insurance and return to work support.

If your enquiry is not covered above, or you are unsure who to contact, provide feedback or make a complaint to OCPSE.

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