Before submitting feedback or a complaint, use the information below to confirm that your matter relates to a service you have received from us.

Access the feedback and complaints form

We can help with

We can assist you with:

• understanding the Commissioner’s publications, including Determinations and Guidelines.
• feedback and complaints about services and programs provided by OCPSE.
• identifying the appropriate contact for an employment-related matter.
• general advice and assistance, where you have already raised the matter with the relevant department or external agency.

You can also visit our contact page for more information about recommended contacts for specific employment matters.

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Referrals to other services

We can help refer you to an appropriate contact for matters such as:

• legal advice
• interpretation of legislation, awards or enterprise agreements
• individual employee advocacy
• reviews of employment decisions.

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Privacy

We collect, manage, use and disclose personal information in line with the Information Privacy Principles Instruction.

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Confidentiality 

Unless the Public Interest Disclosure Act 2018 applies, the Commissioner for Public Sector Employment will disclose:

• your identity, and
• the details of your complaint

to the relevant agency or agencies to assess and investigate your complaint.

If you prefer not to be identified, let us know when submitting your complaint.

• We will not disclose your identity unless it necessary to properly assess or investigate your complaint.
• If we need to disclose your identity, we will inform you before doing so.

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