Effective organisations equip leaders to navigate and manage change in constantly evolving times.
The quality of how we manage change affects outcomes, service delivery and people’s experience at work.
Good change management creates clarity, helps people understand what is changing and what is expected, provides practical support, and involves people in shaping implementation. This enables strong performance, service delivery and wellbeing.
An overview
The Change Management Overview provides a practical map of leading change. It summarises the purpose, key actions and tools for each step of the change process, and is designed to help you navigate change management.
Download the Change Management Overview (PDF, 167KB)
The Change Management Toolkit
The Change Management Toolkit provides practical guidance, activities and tools to help agencies plan, deliver and embed change. It can be scaled to suit the size, complexity and scope of the change.
Download the Change Management Toolkit (PDF, 130MB)
The change process
The toolkit also provides practical guidance across the different phases of the change process, including advice on the following:
A common starting point
Successful change starts with a clear understanding of what is changing, who will be affected and what it will take to implement the change well.
Complete the Change impact assessment (XLSX, 46KB) and Change readiness assessment (XLSX, 50KB) to identify areas of strength, understand where additional effort or support may be needed, and anticipate obstacles to successfully leading the change.
Setting the scene
Learn how to articulate a clear and compelling vision for change. A strong vision is critical to building awareness and explaining why the change is needed. Once shared understanding and support are established, feedback can be gathered and approvals sought.
Bringing it all together
To deliver change well, translate strategic intent into a practical and coordinated approach that supports adoption and protects staff throughout implementation.
Making it stick
To ensure change becomes embedded as business as usual (BAU), plan for follow-up and review after implementation.
Resources
- Change impact assessment (XLSX, 46KB)
- Change readiness assessment (XLSX, 50KB)
- Mapping your stakeholders (PDF, 155KB)
- Types of change (PDF, 173KB)
- Case for change (PDF, 185KB)
- Developing your change principles (PDF, 144KB)
- Developing your change plan (PDF, 156KB)
- Developing your engagement plan (PDF, 180KB)
- Managing individual reactions to change (PDF, 210KB)
- Principles for effective communication (PDF, 145KB)
- Stakeholder engagement and communications plan (XLSX, 249KB)
- Common problems and solutions (PDF, 154KB)
- Post-implementation review (PIR) (PDF, 193KB)